Managing for Quality in the Hospitality Industry
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Managing for Quality in the Hospitality Industry by John H. King
Book DescriptionThis practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
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Book DetailsISBN: 9780130945891
(275mm x 209mm x 14mm)
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 13-Jan-2005
Country of Publication: United States
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