Managing for Quality in the Hospitality Industry by John H. King
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Managing for Quality in the Hospitality Industry
By John H. King

Managing for Quality in the Hospitality Industry

By (author) See other recent books by John H. King See other recent books by Ronald F. Cichy
Format: Paperback

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Managing for Quality in the Hospitality Industry by John H. King

Book Description

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.

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Book Details

ISBN: 9780130945891
ISBN-10: 0130945897
Format: Paperback
(275mm x 209mm x 14mm)
Pages: 368
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 13-Jan-2005
Country of Publication: United States

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