Managing the Professional Service Firm
By (author) David H. Maister
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Managing the Professional Service Firm by David H. Maister
Book DescriptionProfessional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
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Book DetailsISBN: 9780743231565
(233mm x 152mm x 25mm)
Imprint: Free Press
Publisher: Simon & Schuster Ltd
Publish Date: 6-Jan-2003
Country of Publication: United Kingdom
Books By Author David H. Maister
Strategy and the Fat Smoker, Hardback (December 2007)
Explores the fat smoker syndrome and how individuals, managers, and organisations can overcome the temptations of the short-term and actually do what they already know is good for them.
Practice What You Preach, Paperback (July 2003)
This is a straight-talking, data-based, and energy-infused work of uncompromising scholarship and incomparable practicality. "There is absolutely nothing like this book on the shelves." James M.
Trusted Advisor, Paperback (September 2001)
In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed "guru's guru," joins forces with a pair of elite consultants to deliver a dynamic must read for successfully negotiating relationships in today's bold new economy.
True Professionalism, Paperback (June 2000)» View all books by David H. Maister
The world's premier consultant to professional service firms presents a bold and brilliant recipe for success and professional satisfaction. He argues that true professionalism is about passion, caring and a personal commitment to self-improvement and meeting the needs of others.
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Author Biography - David H. Maister
David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.
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