Measuring Business Excellence by Gopal K. Kanji
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Measuring Business Excellence
By Gopal K. Kanji

Measuring Business Excellence

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Format: Hardback

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Measuring Business Excellence by Gopal K. Kanji

Book Description

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

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Book Details

ISBN: 9780415258227
ISBN-10: 0415258227
Format: Hardback
(234mm x 156mm x 17mm)
Pages: 256
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 20-Dec-2001
Country of Publication: United Kingdom

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Books By Author Gopal K. Kanji

100 Statistical Tests by Gopal K. Kanji 100 Statistical Tests, Paperback (July 2006)

A resource on statistical tests that covers some of the most commonly used tests with information on how to calculate and interpret results with simple datasets. It includes real-world explanations of how and when to use each test with examples drawn from wide range of disciplines. It is suitable for users of statistical materials.

» View all books by Gopal K. Kanji

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Measuring Business Excellence by Gopal K. Kanji
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