Measuring Business Excellence
By (author) Gopal K. Kanji
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Measuring Business Excellence by Gopal K. Kanji
Book DescriptionBusiness Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
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Book DetailsISBN: 9780415258227
(234mm x 156mm x 17mm)
Publisher: Taylor & Francis Ltd
Publish Date: 20-Dec-2001
Country of Publication: United Kingdom
Books By Author Gopal K. Kanji
100 Statistical Tests, Paperback (July 2006)» View all books by Gopal K. Kanji
A resource on statistical tests that covers some of the most commonly used tests with information on how to calculate and interpret results with simple datasets. It includes real-world explanations of how and when to use each test with examples drawn from wide range of disciplines. It is suitable for users of statistical materials.
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