Measuring Performance in Public and Nonprofit Organizations
By (author) Theodore H. Poister
Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister
Book DescriptionIn recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results oriented management approaches as strategic management, results based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision making and improve agency and program performance.
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Book DetailsISBN: 9780787949990
(235mm x 184mm x 30mm)
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 13-Jun-2003
Country of Publication: United States
Books By Author Theodore H. Poister
Managing and Measuring Performance in Public and Nonprofit Organizations, Hardback (November 2014)» View all books by Theodore H. Poister
A guide to ensuring effective organizational performance. This is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. It also reveals how to overcome the barriers to effective performance management.
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Author Biography - Theodore H. Poister
Theodore H. Poister is professor of public administration at Georgia State University, where he specializes in public management and applied research methods. He is the author of four books and numerous journal articles and has been involved in performance measurement projects with a number of state agencies in Pennsylvania and Georgia, various local governments and nonprofit organizations, and the Transportation Research Board.
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