Microsoft Dynamics CRM 3 For Dummies by Joel Scott
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Microsoft Dynamics CRM 3 For Dummies
By Joel Scott

Microsoft Dynamics CRM 3 For Dummies

By (author) See other recent books by Joel Scott See other recent books by David Lee Kuo Cheun
Format: Paperback

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Microsoft Dynamics CRM 3 For Dummies by Joel Scott

Book Description

Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more. Discover how to Develop and manage customer relationships Implement a sales process Set up security and access rights Generate quotes, orders, and invoices Manage leads and opportunities Create and use product catalogs

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Book Details

ISBN: 9780471799450
ISBN-10: 0471799459
Format: Paperback
(233mm x 186mm x 22mm)
Pages: 408
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 19-May-2006
Country of Publication: United States

Books By Author Joel Scott

Microsoft Dynamics CRM 4 For Dummies by Joel Scott Microsoft Dynamics CRM 4 For Dummies, Paperback (July 2008)

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you.

GoldMine 8 For Dummies by Joel Scott GoldMine 8 For Dummies, Paperback (October 2007)

If you run a small business, you know how important customer relationship management, or CRM, can be to your bottom line. And you know it can be a bit daunting.

Microsoft CRM For Dummies by Joel Scott Microsoft CRM For Dummies, Paperback (August 2003)

Provides an introductory guide to Microsoft's entry into the Customer Relationship Management (CRM) software marketplace. This book discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, track and convert leads, make informed decisions faster, and provide consistent service.

GoldMine 6 for Dummies by Joel Scott GoldMine 6 for Dummies, Paperback (January 2003)

The fun and easy way to get the most out of GoldMine, the popular Customer Relationship Management (CRM) software. This handy reference covers the new features and enhancements in the latest version of GoldMine.

» View all books by Joel Scott

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Author Biography - Joel Scott

Joel Scott is president of the Computer Control Corporation, headquartered in Connecticut. Since 1991, Computer Control Corporation has been focused on designing and installing high-quality CRM systems. Well known in the industry, Computer Control has garnered numerous industry awards for sales, training, and CRM best practices. Mr. Scott has authored several editions of GoldMine For Dummies and numerous articles and white papers on client retention systems. Mr. Scott can be reached by e-mail at joels@ccc24k.com. David Lee founded Vertical Marketing Inc. in 1983. He has more than thirty years of business experience in CRM and information systems industries. This is his first Dummies book, although he has written several white papers on CRM and the industry. He can be reached at dlee@vermar.com.

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