Theorizing Knowledge Work in Telecommunications
By (author) Clay Spinuzzi
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Network by Clay Spinuzzi
Book DescriptionHow does a telecommunications company function when its right hand often doesn't know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In this book, Clay Spinuzzi draws on two warring theories of work activity - activity theory and actor-network theory - to examine the networks of activity that make a telecommunications company work and thrive. In doing so, Spinuzzi calls a truce between the two theories, bringing them to the negotiating table to parley about work. Specifically, about net work: the coordinative work that connects, coordinates, and stabilizes polycontextual work activities. To develop this uneasy dialogue, Spinuzzi examines the texts, trades, and technologies at play at Telecorp, both historically and empirically. Drawing on both theories, Spinuzzi provides new insights into how net work actually works and how our theories and research methods can be extended to better understand it.
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Book DetailsISBN: 9780521895040
(228mm x 152mm x 17mm)
Imprint: Cambridge University Press
Publisher: Cambridge University Press
Publish Date: 29-Sep-2008
Country of Publication: United Kingdom
Books By Author Clay Spinuzzi
Network, Paperback (December 2015)
Spinuzzi examines the networks of activity that make a telecommunications company work and thrive.
All Edge, Hardback (March 2015)
Work is changing. Speed and flexibility are more in demand than ever before thanks to an accelerating knowledge economy and communication networks. The author offers for the first time a comprehensive framework for understanding how these new groups function and thrive. His analysis tackles both the pros and cons of this evolving workflow.
Tracing Genres Through Organizations, Hardback (November 2003)» View all books by Clay Spinuzzi
A sociocultural study of workers' ad hoc genre innovations and their significance for information design.
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Author Biography - Clay Spinuzzi
Clay Spinuzzi is an Associate Professor of Rhetoric at the University of Texas, Austin, where he directs the Computer Writing and Research Lab. Spinuzzi's interests include research methods and methodology, workplace research, and computer-mediated activity. Spinuzzi has received several awards for his scholarship, including the National Council of Teachers of English Best Book in Technical or Scientific Communication (2004).
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