Oakland on Quality Management
3rd Revised edition
By (author) John S. Oakland
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Oakland on Quality Management by John S. Oakland
Book Description'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
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Book DetailsISBN: 9780750657419
(234mm x 156mm x 31mm)
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 11-May-2004
Country of Publication: United Kingdom
Books By Author John S. Oakland
Total Quality in the Construction Supply Chain, Paperback (January 2006)
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management. This book tackles each of these themes.
Total Organizational Excellence, Paperback (August 2001)» View all books by John S. Oakland
Talks about achieving world-class performance and sets down an implementation framework to guide managers on how to improve business performance in all types of organization. This book draws on extensive research and case study work and shows how to set direction and fulfil desired goals through key business and people development processes.
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