Organisational Change in Retail Finance
An Ethnographic Perspective
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Organisational Change in Retail Finance by Richard Harper
Book DescriptionFinancial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft systems methodologies. The book explains what are the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in any and all organizations, financial services included. The book will be of interest to all international researchers concerned with organizational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organizational studies The authors have published widely in the various disciplines associated with organizational life and technology design, and have built a considerable reputation for bringing new sociological insights into the organizational change literature
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Book DetailsISBN: 9780415202640
(234mm x 156mm x 20mm)
Publisher: Taylor & Francis Ltd
Publish Date: 23-Dec-1999
Country of Publication: United Kingdom
Books By Author Richard Harper
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This new book introduces readers to the contributions of different sciences from economics to psychology that seek to shed light on how we make choices in our day-to-day lives Harper and his co-authors show that the Internet is transforming what we choose and how we choose.
Medical Treatment and the Law, Paperback (October 2014)
An introduction to the complex and rapidly developing area of medical treatment and the law in relation to the vulnerable, namely children and those adults who lack capacity.
Inside the IMF, Hardback (October 1997)» View all books by Richard Harper
Uses the International Monetary Fund as a case study to show how thinking differently about IT systems can dramatically improve the manageability and accessibility of documents in organisations. This book considers such IT systems as search and retrieval applications, the use of hypertext documents, and shared database applications.
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