Organizational Report Cards
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Organizational Report Cards by William T. Gormley
Book DescriptionIn the 1990s, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and public sectors. One new approach is the organizational report card, which compares the performance of organizations such as community schools, colleges, hospitals, and HMOs. This text offers a study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this text develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered.
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Book DetailsISBN: 9780674643505
(235mm x 155mm x 27mm)
Imprint: Harvard University Press
Publisher: Harvard University Press
Publish Date: 31-Mar-1999
Country of Publication: United States
Books By Author William T. Gormley
Voices for Children, Paperback (October 2012)
Offers a fresh perspective on raging debates over child health, child poverty, child welfare, and education programs at the federal and state levels. This book finds some hopeful examples that could transform how we think about children's issues and the kinds of public policies we adopt.
Bureaucracy and Democracy, Paperback (March 2012)
With this new edition, Gormley and Balla revisit their four key perspectives: bounded rationality; principal-agent theory; interest group mobilization; and network theory, to help students develop an analytic framework for comprehensively evaluating bureaucratic performance.
Politics and Public Policy, Paperback (February 2001)» View all books by William T. Gormley
Policymaking is a messy business. It entails more than the traditional policy cycle. This title helps students prepare to evaluate their leaders' performance given in a framework linking how policies are chosen with what policy is chosen.
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Author Biography - William T. Gormley
William T. Gormley, Jr., is Professor of Government and Public Policy, Georgetown University. David L. Weimer is Professor of Public Policy and Political Science, University of Rochester.
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