Perfect Phrases for Managing Your Small Business
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Perfect Phrases for Managing Your Small Business by Robert Bacal
Book DescriptionThe Right Phrase for Every Situation ...Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. PerfectPhrases for Managing Your Small Business provides the phrases you'll need to take charge, perform your tasks, and succeed in these trying times. Inside you'll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business to hiring and motivating employees to dealing with challenging customer situations How to market and sell your products and services
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Book DetailsISBN: 9780071600521
(200mm x 124mm x 17mm)
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jan-2009
Country of Publication: United States
Books By Author Robert Bacal
How to Manage Performance: 24 Lessons for Improving Performance (Mighty Manager Series), Paperback / softback (April 2015)
Performance Management, Paperback (January 2012)
More than 700,000 Briefcase Books sold! Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee
Perfect Phrases for Performance Reviews, Paperback (December 2010)
More than 1 million books sold in the Perfect Phrases series! An updated and revised edition of one of the series's hottest sellers
Perfect Phrases for Customer Service, Paperback (December 2010)» View all books by Robert Bacal
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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Author Biography - Robert Bacal
Robert Bacal, the bestselling author of Perfect Phrases for PerformanceReviews, owns his own consulting firm. He has presented and offered trainingfor the U.S. Department of Transport and at several prestigious conferences. Nancy Moore is a systems analyst and serves as a senior associate with Bacal& Associates.
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