Performance and Productivity in Public and Nonprofit Organizations
2nd Revised edition
By (author) Evan M. Berman
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Performance and Productivity in Public and Nonprofit Organizations by Evan M. Berman
Book DescriptionDesigned for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
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Book DetailsISBN: 9780765616081
(229mm x 152mm x 15mm)
Imprint: M.E. Sharpe
Publisher: Taylor & Francis Inc
Publish Date: 15-Mar-2006
Country of Publication: United States
Books By Author Evan M. Berman
Human Resource Management in Public Service, Hardback (April 2015)
Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving.
Essential Statistics for Public Managers and Policy Analysts, Paperback (January 2012)
Known for its brevity and student-friendly approach, this new third edition of Essential Statistics provides students with a strong conceptual foundation, but continues to stress application. Class-tested learning objectives, key term lists, and numerous tables, figures, and charts further enhance skill acquisition.
Exercising Essential Statistics, Paperback (January 2012)» View all books by Evan M. Berman
With critical thinking questions, data-based exercises, tips on data presentation, and suggested reading lists, this workbook gets students comfortable applying each technique. It contains CD that includes seven data sets that cover a range of measures and applications (available in SPSS, SAS, SYSTAT, Stata, and Excel).
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