Phone Skills for the Information Age
3rd Revised edition
By (author) Dorothy Maxwell
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Phone Skills for the Information Age by Dorothy Maxwell
Book DescriptionThis five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
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Book DetailsISBN: 9780073017273
(275mm x 216mm x 7mm)
Imprint: McGraw Hill Higher Education
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jul-2005
Country of Publication: United States
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