Predictive Dialing Fundamentals by Aleksander Szlam
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Predictive Dialing Fundamentals
By Aleksander Szlam

Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

By (author) See other recent books by Aleksander Szlam See other recent books by Ken Thatcher
Format: Paperback

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Predictive Dialing Fundamentals by Aleksander Szlam

Book Description

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

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Book Details

ISBN: 9780936648804
ISBN-10: 0936648805
Format: Paperback
(229mm x 152mm x 10mm)
Pages: 172
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 1-Jan-1996
Country of Publication: United Kingdom

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Author Biography - Aleksander Szlam

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

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