Predictive Dialing Fundamentals
An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today
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Predictive Dialing Fundamentals by Aleksander Szlam
Book DescriptionThis title explains how predictive dialers work, and how to get the maximum nenefit form them in automating telemarketing, customer service and collection calls.
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Book DetailsISBN: 9780936648804
(229mm x 152mm x 10mm)
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 1-Jan-1996
Country of Publication: United Kingdom
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Author Biography - Aleksander Szlam
Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
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