The Problem Behaviour Pocketbook
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Problem Behaviour Pocketbook by Angelena Boden
Book DescriptionThis text lists problem behaviour types in the workplace and explains how to identify and deal with them. Types of behaviour covered include passive aggressive, narcissistic and those that play the martyr.
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Book DetailsISBN: 9781870471718
(105mm x 148mm x 7mm)
Imprint: Management Pocketbooks
Publisher: Management Pocketbooks
Publish Date: 30-Sep-1999
Country of Publication: United Kingdom
Books By Author Angelena Boden
Cruelty of Lambs, Paperback (November 2016)
Dr. Iain Millar is a professional cellist and music teacher. Falsely accused of improper behaviour, Iain finds himself unable to get another job. Exhibiting ever more worrying behaviour, people begin to be concerned for Iain's health...but what's the real reason behind his terrifying deterioration?
Handling Complaints Pocketbook, Paperback (April 2015)
The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
Thinker's Pocketbook, Paperback (January 1998)» View all books by Angelena Boden
An examination of the many different ways of thinking - creative, analytical, bottom-line, magical and lateral. Containing exercises and examples, the book aims to improve mental flexibility .
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