The One Minute Manager
Raving Fans! New edition
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One Minute Manager by Kenneth H. Blanchard
Book DescriptionWith a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
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Book DetailsISBN: 9780006530695
(197mm x 130mm x 11mm)
Publisher: HarperCollins Publishers
Publish Date: 15-Jun-1998
Country of Publication: United Kingdom
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Management of Organizational Behavior, Hardback (September 2007)
For undergraduate and graduate-level courses in Organizational Behavior, Leadership, and Organizational Development. Forty years in the making, the ninth edition of Management of Organizational Behavior is a readable text that makes behavioral sciences come alive through real life examples and progressive ideology.
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Leadership Pill, Paperback (October 2004)» View all books by Kenneth H. Blanchard
In the bestselling tradition of THE ONE MINUTE MANAGER, Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles - and reveals the ingredients of truly effective leadership.
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Author Biography - Kenneth H. Blanchard
Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego.
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