One Minute Manager by Kenneth H. Blanchard
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One Minute Manager
By Kenneth H. Blanchard

One Minute Manager

Raving Fans! New edition

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Format: Paperback

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One Minute Manager by Kenneth H. Blanchard

Book Description

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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Book Details

ISBN: 9780006530695
ISBN-10: 0006530699
Format: Paperback
(197mm x 130mm x 11mm)
Pages: 160
Imprint: Harper
Publisher: HarperCollins Publishers
Publish Date: 15-Jun-1998
Country of Publication: United Kingdom

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With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide.

One Minute Golfer by Kenneth H. Blanchard One Minute Golfer, Paperback (May 2005)

The classic book of tried-and-tested techniques for improving your golf with a positive mental attitude, now for the first time in paperback.

Leadership Pill by Kenneth H. Blanchard Leadership Pill, Paperback (October 2004)

In the bestselling tradition of THE ONE MINUTE MANAGER, Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles - and reveals the ingredients of truly effective leadership.

Leverage Your Best,Ditch the Rest by Kenneth H. Blanchard Leverage Your Best,Ditch the Rest, Hardback (July 2004)

Two leading figures from Coaching.com draw on the philosophies of the New Coaching program to reveal how to improve oneself by viewing the world differently, posing personal discovery questions and outlining a three-part process through which readers can evaluate their abilities, get their needs me

» View all books by Kenneth H. Blanchard

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Author Biography - Kenneth H. Blanchard

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!. The Blanchards currently live in San Diego.

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