Rethinking Performance Measurement
Beyond the Balanced Scorecard
By (author) Marshall W. Meyer
Normal Price: $170.00
Your Price: $153.00 AUD, inc. GST
Shipping: $7.95 per order
You Save: $17.00! (10% off normal price)
Plus...earn $7.65 in Boomerang Bucks
Availability: Available to Backorder, No Due Date for Supply
Rethinking Performance Measurement by Marshall W. Meyer
Book DescriptionPerformance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.
Buy Rethinking Performance Measurement book by Marshall W. Meyer from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9780521812436
(228mm x 152mm x 16mm)
Imprint: Cambridge University Press
Publisher: Cambridge University Press
Publish Date: 9-Jan-2003
Country of Publication: United Kingdom
Books By Author Marshall W. Meyer
Structures of Power and Constraint, Paperback (June 2009)
This book discusses the question: are social structures products of human action, expressions of individual or group power?
Rethinking Performance Measurement, Paperback (March 2009)
This book explains why performance measurement remains a vexing problem for business firms and other kinds of organisations.
Change in Public Bureaucracies, Paperback (June 2008)» View all books by Marshall W. Meyer
This book examines in detail the process of change in 240 city, county and state public bureaucracies responsible for local finance administration.
» Have you read this book? We'd like to know what you think about it - write a review about Rethinking Performance Measurement book by Marshall W. Meyer and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Marshall W. Meyer
MARSHALL W. MEYER is Professor of Management and Sociology at The Wharton School of the University of Pennsylvania.
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2017. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.