Scoring Points by Clive Humby
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Scoring Points
By Clive Humby

Scoring Points

How Tesco Continues to Win Customer Loyalty 2nd Revised edition

By (author) See other recent books by Clive Humby See other recent books by Terry Hunt See other recent books by Tim Phillips
Format: Paperback

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Scoring Points by Clive Humby

Book Description

"Scoring Points" tells the dramatic story of how Tesco Clubcard was conceived, launched and developed. Clive Humby and Terry Hunt, two major influences behind Tesco's spectacular transformation, and Tim Phillips, a leading business writer and broadcaster, bring us a compelling behind-the-scenes account of Clubcard: the successes, the failures and the lessons learnt. The authors show how Tesco made customer loyalty marketing work, when almost every other loyalty programme failed, and illustrate the benefits for Tesco and its customers. "Scoring Points" is one of the seminal marketing books of the last decade. A fascinating tale of what can be achieved through vision, a strong team ethic and a company-wide commitment to customer satisfaction, it is an inspirational read for anyone in business.

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Book Details

ISBN: 9780749453381
ISBN-10: 0749453389
Format: Paperback
(233mm x 155mm x 13mm)
Pages: 304
Imprint: Kogan Page Ltd
Publisher: Kogan Page Ltd
Publish Date: 3-Aug-2008
Country of Publication: United Kingdom

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Author Biography - Clive Humby

Clive Humby is chairman and founder of the world's leading customer science company dunnhumby. He is the chief information architect behind Tesco Customer Management and its segmentation programme. Clive is Visiting Professor of Integrated Marketing at Northwestern University and Industrial Fellow at Kingston University. Terry Hunt is chairman of EHS Brann, one of the largest direct marketing agencies in the world. His clients include the AA, Barclays, British Gas, Cadbury's, The Economist, MINI, National Savings and Tesco. Along with Clive, Terry was a major influence behind the development, launch and creative management of Tesco Clubcard. Tim Phillips is a renowned business journalist and broadcaster. He is the author of Knockoff, also published by Kogan Page.

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