A Practical Guide to Re-engineering in the Public Sector
By (author) R.M. Linden
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Seamless Government by R.M. Linden
Book DescriptionShows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government - and how to overcome resistance along the way.
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Book DetailsISBN: 9780787900151
(280mm x 120mm x 60mm)
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 22-Aug-1994
Country of Publication: United States
Books By Author R.M. Linden
Seamless Government, Paperback (April 1998)» View all books by R.M. Linden
Russ Linden's Workbook for Seamless Government is a must read. Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness. The Workbook is a virtual do--it--yourself kit full of handy instruments and insights, tools and techniques.
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Author Biography - R.M. Linden
RUSSELL M. LINDEN Ph.D., is principal of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. His clients have included the National Academy of Sciences, the Internal Revenue Service, the Departments of the Army and Navy, the National Academy of Public Administration, the FBI Academy, and more than three dozen state and local government agencies. He is the author of From Vision to Reality: Strategies of Successful Innovators in Government (1990).
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