A Management Guide
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Service Agreements by Rob Benyon
Book DescriptionMany organisations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
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Book DetailsISBN: 9789077212912
(210mm x 154mm x 6mm)
Imprint: van Haren Publishing
Publisher: van Haren Publishing
Publish Date: 31-Aug-2006
Country of Publication: Netherlands
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