Service Design for Six Sigma
A Roadmap for Excellence
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Service Design for Six Sigma by Basem El-Haik
Book DescriptionA roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized. Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including: Clear and in-depth coverage of the philosophical, organizational, and technical aspects of service DFSS Step-by-step roadmap of the entire service DFSS deployment and execution process Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi's method Practical, illustrative examples that demonstrate how the theory is put into practice Assistance in developing the necessary skills in applying DFSS in organizational settings Problems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Java-based software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc. This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.
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Book DetailsISBN: 9780471682912
(239mm x 167mm x 30mm)
Imprint: John Wiley & Sons Inc
Publisher: John Wiley & Sons Inc
Publish Date: 29-Jul-2005
Country of Publication: United States
Books By Author Basem El-Haik
Software Design for Six Sigma, Hardback (October 2010)
As the first to include the American Society for Quality s research , Software Design for Six Sigma provides design methodologies and various methods, like QFD, DOE, the robust method, FMEA, Design for X, Axiomatic Design, and TRIZ.
Medical Device Design for Six Sigma, Hardback (May 2008)
- This Design for Six Sigma (DFSS) and risk management book will provide the framework for identifying, assessing, and controlling risks that may be present in products, processes, projects and operations through an algorithm of design using the six-sigma thinking, tools, and philosophy.
Simulation-Based Lean Six-Sigma and Design for Six-Sigma, Hardback (October 2006)
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods.
Axiomatic Quality, Hardback (May 2005)» View all books by Basem El-Haik
Axiomatic Quality and Reliability aids you in developing design concepts, processes and methodologies that eliminate or reduce both conceptual and operational types of weaknesses and help design teams in producing systems that operate at high quality levels for each of their design requirements.
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Author Biography - Basem El-Haik
BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and the founder of Six Sigma Professionals, Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known speaker on the subject. DAVID M. ROY is Vice President of Textron Six Sigma at the Systems Division of Textron. Mr. Roy has extensive experience in Six Sigma in over fifteen businesses and has held senior leadership positions in the areas of full supply chain, Six Sigma, and business transformation.
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