Service Leadership by Svafa Gronfeldt
Look inside with Google Book Preview
Service Leadership
By Svafa Gronfeldt

Service Leadership

The Quest for Competitive Advantage

By (author) See other recent books by Svafa Gronfeldt See other recent books by Judith Banks Strother
Format: Paperback

Normal Price: $175.00
Your Price: $157.50 AUD, inc. GST
Shipping: $7.95 per order
You Save: $17.50! (10% off normal price)
Plus...earn $7.88 in Boomerang Bucks
Availability: Available Available to Backorder, No Due Date for Supply



Service Leadership by Svafa Gronfeldt

Book Description

Providing a solid focus on strategy throughout the text, this book introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. The book integrates the use of applications and measurements and incorporates extensive cases and interviews from executives at large multinational corporations, representing various countries and cultures.

Buy Service Leadership book by Svafa Gronfeldt from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9781412913751
ISBN-10: 1412913756
Format: Paperback
(254mm x 178mm x 18mm)
Pages: 336
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 13-Dec-2005
Country of Publication: United States

Other Editions...


Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Service Leadership book by Svafa Gronfeldt and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Author Biography - Svafa Gronfeldt

Svafa Gronfeldt is Deputy to the CEO of Actavis Group, one of the world's largest and fastest growing generic pharmaceutical companies. Her major role is to streamline strategy and structural design with the purpose of facilitating growth and adaptability of the company and its subsidiaries through out the world. She received her Ph.D. in Industrial Relations from the London School of Economics and Political Science, where her major focus was on service orientation and management. For the past 9 years, she has also been a member of the faculty of economics and business administration at the University of Iceland. Currently her work takes her throughout the world and is mainly focused on aligning strategy, structure, and the talent of Actavis key personnel in five continents and 32 countries. Dr. Gronfeldt joined Actavis in 2004 as Chief Executive of Strategy and Organizational Development. Prior of joining Actavis she was the County-Managing Partner for Deloitte Consulting in Iceland and was a member of Deloitte's EMEA leadership team; before that, she was a partner in and Director of Research and Development for IMG Gallup. Her consulting and academic career has mainly been focused on leadership coaching and service strategic formulation, and her research projects include numerous occupational and benchmarking studies for companies in the private and public sectors, including numerous longitudinal and cross-cultural studies. Dr. Judith Strother is Chair of the Graduate Program in Communication at Florida Institute of Technology and teaches a wide variety of business communication courses there. She earned her Ph.D. at Eindhoven University of Technology (The Netherlands), regularly lectures in Europe, and has consulted with business interests in Europe and the United States. Dr. Strother is also Vice President of ViLLA, an online language training corporation, whose primary markets are Asia, South America, and Europe. In that capacity, in addition to overseeing all the content development of the training programs, she has been responsible for developing marketing and customer service programs.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Svafa Gronfeldt close
»
Recent books by Judith Banks Strother close
Service Leadership by Judith Banks Strother
»
BoomerangBooks.com.au close