The Service Providers
By (author) Dana Yagil
Normal Price: $239.37
Your Price: $215.43 AUD, inc. GST
Shipping: $7.95 per order
You Save: $23.94! (10% off normal price)
Plus...earn $10.77 in Boomerang Bucks
Availability: Available, ships in 8-11 days
Service Providers by Dana Yagil
Book DescriptionThe success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Buy Service Providers book by Dana Yagil from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9780230514973
(216mm x 140mm x 18mm)
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 17-Apr-2008
Country of Publication: United Kingdom
» Have you read this book? We'd like to know what you think about it - write a review about Service Providers book by Dana Yagil and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Dana Yagil
DANA YAGIL is a Senior lecturer of social and organizational psychology in the Department of Human Services in the University of Haifa, Israel. Her research interests lie in interpersonal relationships in organizations and in the psychology of customer services.
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687