Service Quality by Benjamin Schneider
Look inside with Google Book Preview
Service Quality
By Benjamin Schneider

Service Quality

Research Perspectives

By (author) See other recent books by Benjamin Schneider See other recent books by Susan Schoenberger White
Format: Paperback

Normal Price: $119.00
Your Price: $107.10 AUD, inc. GST
Shipping: $7.95 per order
You Save: $11.90! (10% off normal price)
Plus...earn $5.36 in Boomerang Bucks
Availability: Available Available to Backorder, No Due Date for Supply, Not for Xmas



Service Quality by Benjamin Schneider

Book Description

'An excellent book aimed at researchers interested in the field of service quality, and as such deals with conceptual and empirical researches based on different service quality perspectives (marketing, operations management, and organisational studies)' - Managing Service Quality The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I//O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates. Authors Benjamin Schneider and Susan S White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery.It introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality.

Buy Service Quality book by Benjamin Schneider from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9780761921479
ISBN-10: 0761921478
Format: Paperback
(229mm x 152mm x 11mm)
Pages: 200
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 21-Jan-2004
Country of Publication: United States

Other Editions...


Books By Author Benjamin Schneider

Oxford Handbook of Organizational Climate and Culture by Benjamin Schneider Oxford Handbook of Organizational Climate and Culture, Hardback (June 2014)

This Handbook is a unique compendium of thinking, research, and practice on organizational climate and culture, integrating scholarship from both fields into one major work. Authors explore these themes in context of contemporary practice with comprehensive case studies of 3M, McDonald's, the Mayo Clinic, PepsiCo and Tata.

Personality and Organizations by Benjamin Schneider Personality and Organizations, Paperback (July 2013)

In this work, scholars cover issues such as teams, leadership, organizational climate and culture, organizational citizenship behaviour, work motivation, stress, and job satisfaction, and tells us what they know about these topics from a personality perspective.

Employee Engagement by Benjamin Schneider Employee Engagement, Paperback (May 2009)

"Employee engagement" has been a buzz word in the human resources community for several years, but there remains an urgent need for scientifically grounded advice for human resources consultants and practitioners as to how to measure and increase it.

» View all books by Benjamin Schneider

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Service Quality book by Benjamin Schneider and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Author Biography - Benjamin Schneider

Susan S. White is a Research Scientist with the Washington, D.C. office of Personnel Decisions Research Institutes, Inc. She received her M. A. (1998) and Ph.D. (2000) in Industrial/Organizational Psychology from the University of Maryland, and her B.A. in Psychology and Mathematical Economic Analysis from Rice University in 1994. Dr. White's current work focuses primarily on the design and implementation of human resources systems in organizations, including selection, performance management, and training programs. She has worked extensively also in the area of service climate and service quality and has published her work on these topics in the Journal of Applied Psychology, and the Journal of Service Research.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Benjamin Schneider close
Oxford Handbook of Organizational Climate and Culture by Benjamin Schneider
Organizational Climate and Culture by Benjamin Schneider
Organizational Climate and Culture by Benjamin Schneider
Personality and Organizations by Benjamin Schneider
Organizational Climate and Culture by Benjamin Schneider
Employee Engagement by Benjamin Schneider
Employee Engagement by Benjamin Schneider
Staffing Organizations by Benjamin Schneider
Personality and Organizations by Benjamin Schneider
»
Recent books by Susan Schoenberger White close
Service Quality by Susan Schoenberger White
»
BoomerangBooks.com.au close