The New Paradigm in Hospitality
By (author) Jay Kandampully
Normal Price: $114.95
Your Price: $103.46 AUD, inc. GST
Shipping: $7.95 per order
You Save: $11.50! (10% off normal price)
Plus...earn $5.17 in Boomerang Bucks
Availability: Available to Backorder, No Due Date for Supply
Services Management by Jay Kandampully
Book DescriptionServices Management addresses issues in the hospitality industry from a services management perspective. It offers the reader a series of management concepts - covering operations, marketing, and human resources - all of which are capable of being effectively incorporated into any hospitality operation. The book represents a paradigm shift in thinking about hospitality management - from goods production and marketing to services production and marketing. Hospitality managers who conceptualise their hospitality offerings as being essentially service offerings will gain a new understanding of their business, and will be well placed to design, re-engineer, and market their offerings to meet the demands of their customers. The book is intended for hospitality management students at diploma, degree, and postgraduate levels, and for practitioners in the hospitality industry. It assumes that readers have a basic understanding of hospitality operation, marketing, and management. Dr Jay Kandampully is an internationally recognised leader in the study of the management and marketing of hospitality services. He is an associate professor and head of services management and hospitality in the School of Tourism and Leisure Management at the University of Queensland.
Buy Services Management book by Jay Kandampully from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781862505094
(245mm x 170mm x 20mm)
Imprint: Hospitality Press
Publisher: Hospitality Press
Publish Date: 10-Sep-2002
Country of Publication: Australia
» Have you read this book? We'd like to know what you think about it - write a review about Services Management book by Jay Kandampully and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2017. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.