Six Sigma for Financial Services by Rowland Hayler
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Six Sigma for Financial Services
By Rowland Hayler

Six Sigma for Financial Services

How Leading Companies are Driving Results Using Lean, Six Sigma and Process Management

By (author) See other recent books by Rowland Hayler See other recent books by Michael Nichols
Format: Hardback

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Six Sigma for Financial Services by Rowland Hayler

Book Description

Strategies to turn your financial organisation into a lean, mean, results-generating machine Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision. Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders. Key features This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations Hayler and Nichols have applied the methods in this book at large companies, including American Express Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch

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Book Details

ISBN: 9780071470377
ISBN-10: 0071470379
Format: Hardback
(231mm x 154mm x 22mm)
Pages: 280
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Nov-2006
Country of Publication: United States

Books By Author Rowland Hayler

What is Six Sigma Process Management by Rowland Hayler What is Six Sigma Process Management, Paperback (May 2005)

Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positively impact customers, employees, and shareholders.

» View all books by Rowland Hayler


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Author Biography - Rowland Hayler

Rowland Hayler is the Vice President of International Operations for Pivotal Resources, a global business improvement consulting firm. Prior to joining Pivotal, he served in a variety of business improvement leadership roles over 15 years at American Express. He has consulted with many leading financial organizations, including Halifax Bank of Scotland, Dresdner Kleinwort Wasserstein, Marks & Spencer Money, Swisscard, and UBS. Michael D. Nichols is Principal Consultant/Senior Master Black Belt for Nichols Quality Associates, a consortium of Lean Six Sigma professionals. He was previously the Director-Six Sigma Design/Senior Master Black Belt at American Express, where he codeveloped the Six Sigma Design and Six Sigma Process Management programs. Nichols will also be president of the American Society for Quality in the 2007-2008 year.

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