New Habits for Virtual Meetings
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Smart Videoconferencing by Janelle Barlow
Book DescriptionIn recent years, videoconferencing technology has improved significantly as equipment prices have dropped. Smart Videoconferencing demonstrates how to integrate this technology into business communications. The authors address the most basic concerns of users: how to handle the equipment, how to reduce distractions, how to avoid mistakes, and how to look and sound your best on camera.
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Book DetailsISBN: 9781576751923
(90mm x 61mm x 8mm)
Publish Date: 1-Aug-2002
Country of Publication: United States
Books By Author Janelle Barlow
Complaint is a Gift, Paperback (September 2008)
Introduces the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers.
Emotional Value: Creating Strong Bonds with Your Customers, Hardback (April 2000)» View all books by Janelle Barlow
Details a practice for adding "Emotional Value" to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organisations can take their service to new levels.
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Author Biography - Janelle Barlow
Janelle Barlow is President and owner of TMI, USA a partner with the Danish-based multinational training and consulting group. Peta Peter is a senior partner with TMI US and a popular speaker and trainer. Lewis Barlow works in sales and business development for TMI US.
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