Superior Customer Service
How to Keep Customers Racing Back to Your Business - Time-Tested Examples from Leading Companies
By (author) Dan W. Blacharski
Superior Customer Service by Dan W. Blacharski
Book DescriptionMany stores and service businesses offer the same products at similar prices, so why do some succeed and others fail? Superior customer service is the answer. In today's competitive environment, customers can check the price of an item in seconds on the Internet, and place an order for the lowest price. There has to be a reason to come back to your establishment -- unique customer service is the key. This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
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Book DetailsISBN: 9780910627528
(155mm x 230mm x 18mm)
Imprint: Atlantic Publishing Co
Publisher: Atlantic Publishing Co
Publish Date: 30-Jan-2006
Country of Publication: United States
Books By Author Dan W. Blacharski
'eBay's' Secrets Revealed, Paperback (February 2007)
Contains marketing tricks that help you to create interest in your product, tips about taking photos, managing e-mail, and shipping. This book helps you learn pricing strategies, methods of writing ad copy that sells, how to obtain products below wholesale, and ways to make your business work smarter while decreasing your work load.
Part-Time Real Estate Investor, Paperback (February 2007)» View all books by Dan W. Blacharski
"Fortune Magazine" states, 97 out of 100 self-made millionaires made their fortunes through Real Estate Investing. This work shows you how to become a skilled professional Real Estate Investor. It also gives you the information and advice necessary to buy, finance, and successfully manage a small number of positive cash flow producing properties.
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Author Biography - Dan W. Blacharski
Dan Blacharski has been a professional writer and online entrepreneur for over 15 years, and is a graduate of the University of California, Santa Cruz. He has written eight books and ghost-written several others; has produced thousands of print and online features, articles, and columns; and has helped many Internet companies jump into the fray. A refugee from Silicon Valley, Dan was there during the dotcom boom, witnessing first-hand the incredible rise and fall of countless empires, and gaining insight into what makes a new-era Internet company succeed or fail. He worked directly with many of these companies, helping them to refine their messaging. Currently, he is also a contributing analyst for Compass Intelligence, a virtual think tank that provides world-class market analytic research. Dan is listed in Marquis Who s Who, and as a long-time industry observer and visionary, has often been at the forefront of new innovations in the area of Internet commerce, chronicling their creation, working with start-ups to make them happen, and getting an inside look into where those innovations will lead us in the future. One of Dan s own entrepreneurial dotcom ventures is We Know The Answers http: //www.weknowtheanswers.com, an advertiser supported online informational site. He currently lives in South Bend, Indiana with his lovely wife Charoenkwan, where they enjoy spending time renovating their 120-year-old Victorian home; but having never gotten quite used to the frigid Midwest, they spend their winters in Bangkok."
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