Systems Thinking in the Public Sector
The Failure of the Reform Regime.... and a Manifesto for a Better Way
By (author) John Seddon
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Systems Thinking in the Public Sector by John Seddon
Book DescriptionThe free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. "A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change." Andrew Grant, Chief Executive, Aylesbury Vale District Council "This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost." Dr Carlton Brand, Director of Resources, Wiltshire County Council "This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read." David McQuade, Deputy Chief Executive, Flagship Housing Group "If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways." Mark Radford, Director of Corporate Services, Swale District Council
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Book DetailsISBN: 9780955008184
(244mm x 170mm x 12mm)
Imprint: Triarchy Press
Publisher: Triarchy Press
Publish Date: 11-Apr-2008
Country of Publication: United Kingdom
Books By Author John Seddon
Whitehall Effect, Hardback (November 2014)
John Seddon is back with an uncompromising account of Whitehall's effect on public services. It's a damning read. He explains how successive governments have undermined our public services and the devastation that three decades of political fads and bad theory have caused. Then he sets out unprecedented opportunity now available to us.
Delivering Public Services That Work, Paperback (April 2012)
This latest colletion of Case Studies demonstrate just how much can be achieved in a relatively short time using a Systems Thinking approach in a wide range of local authority departments.It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs.
Delivering Public Services That Work, Paperback (March 2010)
Brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that bring about rapid and extraordinary change and show: how they did it, step by step; how they overcame initial resistance and hostility from staff; and, the unexpected benefits that can accrue.
Freedom from Command and Control, Hardback (August 2005)» View all books by John Seddon
An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.
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