Talk at Work
Interaction in Institutional Settings
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Talk at Work by Paul Drew
Book DescriptionIn the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.
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Book DetailsISBN: 9780521376334
(216mm x 138mm x 34mm)
Imprint: Cambridge University Press
Publisher: Cambridge University Press
Publish Date: 11-Feb-1993
Country of Publication: United Kingdom
Books By Author Paul Drew
Talking About Troubles in Conversation, Paperback (May 2015)
In groundbreaking research Gail Jefferson explores in fine detail the interactional complexities of talking about troubles, not in any professional or therapeutic setting, but in their ordinary conversations with family and friends.
Contemporary Studies in Conversation Analysis, Hardback (March 2013)
This new four-volume collection, containing all new articles and framed by a new contextualising introductory chapter, includes works focussing on areas which were in their infancy at the publication of this set's predecessor, and topics which have gained much interest in the field over the past decade.
Talking Voices, Hardback (October 2007)» View all books by Paul Drew
This book, first published in 2007, provides a clear framework for understanding how ordinary conversation creates meaning and establishes relationships.
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