Telephone Skills at Work
By (author) Judith E. Fisher
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Telephone Skills at Work by Judith E. Fisher
Book DescriptionIn today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.
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Book DetailsISBN: 9781556238581
(231mm x 182mm x 12mm)
Imprint: Irwin Professional Publishing
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-May-1993
Country of Publication: United States
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Author Biography - Judith E. Fisher
Judith E. Fisher, PhD, is President of Education and Training Consultants, Inc., in Riverview, Florida. As a consultant, Dr. Fisher specializes in design, development, and production of education and training materials for the adult learner in business and industry.
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