By (author) Graham Roberts-Phelps
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Telephone Tactics by Graham Roberts-Phelps
Book DescriptionA comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: "Best Practice", which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive; "Selling", including all aspects of selling and closing by telephone; "Gaining Appointments", offering techniques for getting through to the right person, getting past the "gatekeeper", building rapport, overcoming objections and tracking prospects; and "Getting Paid Faster", covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills.
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Book DetailsISBN: 9781854181770
(213mm x 140mm x 17mm)
Publish Date: 16-Sep-1999
Country of Publication: United Kingdom
Books By Author Graham Roberts-Phelps
Customer Relationship Management, Hardback (March 2001)
This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria.
Working Smarter, Paperback (July 1999)» View all books by Graham Roberts-Phelps
More than a time management philosophy or system, this text outlines a way of approaching life, work and goals. It is written in an informal, conversational style, enhanced by numerous quotations and anecdotes. The approach is designed to be sustainable over time.
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