Textbook of Social Administration
The Consumer-Centered Approach
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Textbook of Social Administration by John Poertner
Book DescriptionTextbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers-and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. Textbook of Social Administration includes: * frameworks for organizing social administration skills * strategies for initiating change through persuasion * principles of consumer-centered management * the elements of the social program analytic framework * framework requirements for goals, objectives, and expectations * helping behaviors * examples of program elements that enhance consumer benefits * applying the wrap-around approach to school-based mental health services * managing information * selecting and measuring performance indicators * personnel management * fiscal management * the inverted hierarchy * and much more Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.
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Book DetailsISBN: 9780789031785
(216mm x 156mm x 28mm)
Imprint: Routledge Member of the Taylor and Francis Group
Publisher: Taylor & Francis Inc
Publish Date: 7-Sep-2007
Country of Publication: United States
Books By Author John Poertner
Textbook of Social Administration, Hardback (September 2007)» View all books by John Poertner
The 'Textbook of Social Administration' prepares social administrators with the skills needed to produce mutually desired outcomes for sonsumers of social services.
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