The Thinker's Pocketbook
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Thinker's Pocketbook by Angelena Boden
Book DescriptionAn examination of the many different ways of thinking - creative, analytical, bottom-line, magical and lateral. Containing exercises and examples, the book aims to improve mental flexibility .
Buy Thinker's Pocketbook book by Angelena Boden from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781870471527
(105mm x 148mm x 7mm)
Imprint: Management Pocketbooks
Publisher: Management Pocketbooks
Publish Date: 3-Jan-1998
Country of Publication: United Kingdom
Books By Author Angelena Boden
Handling Complaints Pocketbook, Paperback (April 2015)
The Handling Complaints Pocketbook sets out a strategy for managing customer complaints in a way that will lead to an improved customer experience and, ultimately, a more successful business. It looks at the vital role good communication plays in this and explores ways to use transactional analysis techniques to defuse anger.
Problem Behaviour Pocketbook, Paperback (September 1999)» View all books by Angelena Boden
This text lists problem behaviour types in the workplace and explains how to identify and deal with them. Types of behaviour covered include passive aggressive, narcissistic and those that play the martyr.
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