Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience
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Transforming Healthcare by Charles Kenney
Book DescriptionFor decades, the manufacturing industry has employed the Toyota Production System - the most powerful production method in the world - to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compelling vision to become The Quality Leader and to fulfill that vision, adopted the Toyota Production System as its management method. Winner of a Shingo Research and Professional Publication Award! Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including: * An innovative patient safety alert system * Reduction in professional liability insurance expenses * Foundational changes that make it possible for nurses to spend 90% of their time with patients * A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer - the patient. This book shows you how you use this system to transform your own organization.
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Book DetailsISBN: 9781563273759
(229mm x 152mm x 18mm)
Imprint: Productivity Press
Publisher: Taylor & Francis Inc
Publish Date: 8-Nov-2010
Country of Publication: United States
Books By Author Charles Kenney
Pursuing the Triple Aim, Hardback (May 2012)
Examines how leading organizations in the United States are pursuing the Triple Aim-improving the individual experience of care, improving the health of populations, and reducing the per capita cost of care. This title lays out the vision, the interventions, and promising examples of success.
No Ordinary Life, Paperback (April 2012)View all books by Charles Kenney
A biography of Elizabeth McCormack, regarded by many as the very soul of philanthropy whose unstinting practical advice and compassion have helped to inform the distribution of hundreds of millions of dollars to worthy causes around the world.
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Author Biography - Charles Kenney
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