Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases
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Understanding, Managing and Implementing Quality by Jiju Anthony
Book DescriptionThis book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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Book DetailsISBN: 9780415222723
(234mm x 156mm x 13mm)
Publisher: Taylor & Francis Ltd
Publish Date: 13-Dec-2001
Country of Publication: United Kingdom
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