Understanding, Managing and Implementing Quality by Jiju Anthony
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Understanding, Managing and Implementing Quality
By Jiju Anthony

Understanding, Managing and Implementing Quality

Frameworks, Techniques and Cases

Edited by See other recent books by Jiju Anthony See other recent books by David Preece
Format: Paperback

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Understanding, Managing and Implementing Quality by Jiju Anthony

Book Description

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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Book Details

ISBN: 9780415222723
ISBN-10: 0415222729
Format: Paperback
(234mm x 156mm x 13mm)
Pages: 254
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 13-Dec-2001
Country of Publication: United Kingdom

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