Warranty Management and Product Manufacture
Warranty Management and Product Manufacture by D. N. Prabhakar Murthy
Book DescriptionThe only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world's leading experts in warranty management.
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Book DetailsISBN: 9781852339333
(234mm x 156mm x 19mm)
Imprint: Springer London Ltd
Publisher: Springer London Ltd
Publish Date: 3-Aug-2005
Country of Publication: United Kingdom
Books By Author D. N. Prabhakar Murthy
Warranty Fraud Management, Hardback (July 2016)
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations.
Introduction to Maintenance Engineering, Hardback (April 2016)
This textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. As a result, students after graduation gain the skills needed to work in industry as maintenance professionals.
Weibull Models, Hardback (December 2003)
Covers model analysis, parameter estimation, model validation, and application. This work also classifies the different models and their properties; intertwines theory and application; and focuses on model identification prior to model parameter estimation.
Case Studies in Reliability and Maintenance, Hardback (January 2003)» View all books by D. N. Prabhakar Murthy
Introducing a groundbreaking companion book to a bestselling reliability text Reliability is one of the most important characteristics defining the quality of a product or system, both for the manufacturer and the purchaser.
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Author Biography - D. N. Prabhakar Murthy
D. N. P. Murthy is the Professor of Engineering and Operations Management in the Department of Mechanical Engineering at the University of Queensland and a Senior Scientific Advisor to the Norwegian University of Science and Technology. He has held visiting appointments at several universities in the USA, Europe and Asia. His current research interests include various aspects of technology management (new product development, strategic management of technology), operations management (lot sizing, quality, reliability, maintenance), and post-sale support (warranties, service contracts). He has authored or co-authored 15 book chapters, 140 journal papers and 130 conference papers. Wallace R. Blischke was a member of the faculty of The Marshall School of Business, University of Southern California, for 27 years. He is currently Professor Emeritus at the Marshall School and Consultant in Statistical Analysis. His specialities include design of experiments, data analysis, reliability, quality assurance, design of sample surveys, estimation theory, and management science. He is co-author of two books.
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