Watercooler Wisdom by Karen Leland
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Watercooler Wisdom
By Karen Leland

Watercooler Wisdom

How Smart People Prosper in the Face of Conflict, Pressure and Change

By (author) See other recent books by Karen Leland See other recent books by Keith Bailey
Format: Paperback

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Watercooler Wisdom by Karen Leland

Book Description

Transform Your Workday from Frustrating to FulfillingKeith Bailey and Karen Leland surveyed over 20,000 executives, managers, and staff from around the world and discovered how everyone from CEOs to secretaries can flourish despite the ever-increasing stresses of the workplace. Watercooler Wisdom is not a 'business-as-usual' business book. It's a practical guide that offers you pertinent and powerful techniques for coping with conflict, pressure, and change--the three greatest sources of stress for workers worldwide. Use these strategies to prosper--even when circumstances seem to conspire against you. Find solutions to work problems inside yourself rather than waiting endlessly for your circumstances to change, and you can become the smarter person at work you were always meant to be.Learn smart ways to: Engage your inner resources to create a meaningful work life Master the 'smart people' skills for facing difficult people and tense times Focus your energy on what matters most and avoid the lure of the trivial Design a 'work makeover' to accelerate your satisfaction and productivity Keith Bailey and Karen Leland are cofounders of Sterling Consulting Group, an international management consulting company specializing in the people side of business. Their clients include such industry leaders as American Express, IBM, Marriott Hotels, Apple Computer, Johnson and Johnson, and many others. They have been interviewed by NBC, CBS, CNN, Time Magazine, Fortune Magazine and Oprah. Together they have coauthored five books including Customer Service for Dummies."An excellent book for anyone who wants to bring more consciousness into the way they work and improve their effectiveness and the way others respond to them." -Giles Bateman, former chairman of CompUsa and cofounder of Price Club

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Book Details

ISBN: 9781572244368
ISBN-10: 1572244364
Format: Paperback
(228mm x 152mm x 16mm)
Pages: 216
Imprint: New Harbinger Publications
Publisher: New Harbinger Publications
Publish Date: 6-Apr-2006
Country of Publication: United States

Books By Author Karen Leland

Customer Service in an Instant by Karen Leland Customer Service in an Instant, Paperback (June 2008)

This work will help you learn how to create and project a winning service attitude in the often stress-filled environment of work and discover powerful actions you can take to increase customer loyalty and rention.

» View all books by Karen Leland

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