What's the Secret?
to Providing a World-class Customer Experience
By (author) John R. DiJulius
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What's the Secret? by John R. DiJulius
Book DescriptionWhat's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
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Book DetailsISBN: 9780470196120
(231mm x 161mm x 35mm)
Imprint: John Wiley & Sons Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 27-May-2008
Country of Publication: United Kingdom
Books By Author John R. DiJulius
Secret Service, Paperback (January 2003)» View all books by John R. DiJulius
All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. It provides practical ways to: turn customer complaints into positive experiences.
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Author Biography - John R. DiJulius
John R. Dijulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
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