What's the Secret? by John R. DiJulius
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What's the Secret?
By John R. DiJulius

What's the Secret?

to Providing a World-class Customer Experience

By (author) See other recent books by John R. DiJulius
Format: Hardback

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What's the Secret? by John R. DiJulius

Book Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

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Book Details

ISBN: 9780470196120
ISBN-10: 0470196122
Format: Hardback
(231mm x 161mm x 35mm)
Pages: 336
Imprint: John Wiley & Sons Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 27-May-2008
Country of Publication: United Kingdom

Books By Author John R. DiJulius

Secret Service by John R. DiJulius Secret Service, Paperback (January 2003)

All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. It provides practical ways to: turn customer complaints into positive experiences.

» View all books by John R. DiJulius

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Author Biography - John R. DiJulius

John R. Dijulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.

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