Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
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Winner's Attitude by Jeff Gee
Book DescriptionA powerful approach to help you find your full potential at work and in life Have you ever wondered how much more you could achieve if you could maximize your brain power? In The Winner's Attitude, motivational gurus Jeff and Val Gee introduce you to Switch, a personal performance technology that's nothing short of an upgrade for the human mind. Never again will you be overwhelmed by angry customers, bad managers, and stresses that undermine your confidence. Instead of reacting with anger or fear, you'll greet challenges with the calm focus of a born winner. Using the powerful Switch methods and tools in this book, you'll: Channel stress and make it work for you Spontaneously tailor a winning approach to every person or situation Connect with managers, co-workers, and customers like never before Take the leap from adequate to outstanding in everything you do "A 'must read' for anyone who is committed to living a quality life. Warning--it could change the way you see the world!"--Barbara M. Low, RODP, SPHR; Director, MB University; MB Financial Bank "At times a spiritual development manual, at times a performance improvement workbook for customer-focused professionals and managers, it is always a challenging guide to better, fuller and more productive living."--Patrick Canavan, Senior Vice President, Global Governance, (formerly Acting EVP Human Resources and Acting CIO) Motorola Inc.
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Book DetailsISBN: 9780071467643
(200mm x 127mm x 15mm)
Imprint: McGraw-Hill Contemporary
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Mar-2006
Country of Publication: United States
Books By Author Jeff Gee
Super Service, Paperback (June 2009)
The classic guide that has provided over 40,000 customer services reps with the motivation and techniques they've needed to offer the best possible service--no matter what the customer is like!
OPEN-question Selling, Paperback (May 2007)
By asking four types of questions - Operational, Problem, Effect, and Nail Down - you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This guide shows how to use Open Question Selling throughout the sales process.
Customer Service Training Tool Kit, Hardback (April 1999)» View all books by Jeff Gee
Helps design and deliver a customer service training program. This book contains 60 activities that can be used 'as is' in short sessions or combined to create longer programs tailored to specific needs. It contains reproducible participant handouts, worksheets, questionnaires, and overhead masters.
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Author Biography - Jeff Gee
Jeff and Val Gee are founding partners in The McNeil & Johnson Learning Company, a corporate training firm whose clients include Motorola, Pepsi, Abbott Labs, United Airlines, US Cellular, Underwriters Laboratories, and Computer Associates. Jeff and Val have trained more than 60,000 people internationally in Switch methods.
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