Wired for Speech by Clifford Nass
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Wired for Speech
By Clifford Nass

Wired for Speech

How Voice Activates and Advances the Human-Computer Relationship

By (author) See other recent books by Clifford Nass See other recent books by Scott Brave
Format: Paperback

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Wired for Speech by Clifford Nass

Book Awards

  • Winner of International Communication Association Outstanding Book Award 2007.

Book Description

Interfaces that talk and listen are populating computers, cars, call centers, and even home appliances and toys, but voice interfaces invariably frustrate rather than help. In Wired for Speech, Clifford Nass and Scott Brave reveal how interactive voice technologies can readily and effectively tap into the automatic responses all speech -- whether from human or machine -- evokes. Wired for Speech demonstrates that people are "voice-activated": we respond to voice technologies as we respond to actual people and behave as we would in any social situation. By leveraging this powerful finding, voice interfaces can truly emerge as the next frontier for efficient, user-friendly technology. Wired for Speech presents new theories and experiments and applies them to critical issues concerning how people interact with technology-based voices. It considers how people respond to a female voice in e-commerce (does stereotyping matter?), how a car's voice can promote safer driving (are "happy" cars better cars?), whether synthetic voices have personality and emotion (is sounding like a person always good?) , whether an automated call center should apologize when it cannot understand a spoken request ("To Err is Interface; To Blame, Complex"), and much more. Nass and Brave's deep understanding of both social science and design, drawn from ten years of research at Nass's Stanford laboratory, produces results that often challenge conventional wisdom and common design practices. These insights will help designers and marketers build better interfaces, scientists construct better theories, and everyone gain better understandings of the future of the machines that speak with us.

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Book Details

ISBN: 9780262640657
ISBN-10: 0262640651
Format: Paperback
(229mm x 178mm x 15mm)
Pages: 319
Imprint: MIT Press
Publisher: MIT Press Ltd
Publish Date: 2-Mar-2007
Country of Publication: United States

Other Editions...

Books By Author Clifford Nass

Media Equation by Clifford Nass Media Equation, Paperback (May 1998)

Using everyday language, this book demonstrates that interactions with computers, television, and new communication technologies are identical to real social relationships and to the navigation of real physical spaces. It is for general readers with an interest in psychology, communication and computer technology.

» View all books by Clifford Nass


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Author Biography - Clifford Nass

Scott Brave is Chief Technology Officer at Baynote, Inc.

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