Working Peoplesmart by Melvin L. Silberman
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Working Peoplesmart
By Melvin L. Silberman

Working Peoplesmart

6 Strategies for Success

By (author) See other recent books by Melvin L. Silberman See other recent books by Freda Hansburg
Format: Paperback

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Working Peoplesmart by Melvin L. Silberman

Book Description

Targeted especially at managers, human resource professionals, customer service and sales representatives, and others whose personal interactions determine their success, Working PeopleSmart offers six core strategies for maximizing interpersonal relationships. Here are practical solutions to tough, real-life dilemmas: getting along with a difficult colleague; firing an employee; speaking up rather than suffering in silence; being open to resistance; and getting a team to work effectively together."Nuggets of wisdom" for each scenario enable readers to envision an appropriate PeopleSmart response.

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Book Details

ISBN: 9781576752081
ISBN-10: 1576752089
Format: Paperback
(228mm x 154mm x 15mm)
Pages: 208
Imprint: Berrett-Koehler
Publisher: Berrett-Koehler
Publish Date: 1-May-2004
Country of Publication: United States

Books By Author Melvin L. Silberman

Active Training by Melvin L. Silberman Active Training, Hardback (June 2015)

The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner.

Active Manager's Toolkit by Melvin L. Silberman Active Manager's Toolkit, Paperback (January 2003)

Presents customizable performance improvement tools. This book contains work sheets and reproducible tools that can be downloaded from the Web and customized or photocopied. They include reproducible job aids for employees, performance improvement activities that managers can use to train their teams, and questionnaires for performance assessment.

PeopleSmart by Melvin L. Silberman PeopleSmart, Paperback (June 2000)

This guide shows how to develop the abilities of interpersonal intelligence: tuning into others, explaining oneself clearly, asserting oneself, seeking and giving feedback, influencing others, resolving conflict, being a team player, and changing one's approach when relationships are stuck.

McGraw-Hill Training and Performance Sourcebook by Melvin L. Silberman McGraw-Hill Training and Performance Sourcebook, Paperback (December 1997)

Focusing on training and performance, this reference is aimed at training and development professionals. It contains experiential learning exercises, questionnaires, job aids, and "how-to" articles.

» View all books by Melvin L. Silberman

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Author Biography - Melvin L. Silberman

Mel Silberman, Ph.D. is Professor of Adult and Organizational Development at Temple University, where he received the "Great Teacher" Award. Freda Hansburg, Ph.D. is a psychologist and facilitator of change for both individuals and organizations.

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Recent books by Melvin L. Silberman close
Active Training by Melvin L. Silberman
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»
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»
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