6 Strategies for Success
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Working Peoplesmart by Melvin L. Silberman
Book DescriptionTargeted especially at managers, human resource professionals, customer service and sales representatives, and others whose personal interactions determine their success, Working PeopleSmart offers six core strategies for maximizing interpersonal relationships. Here are practical solutions to tough, real-life dilemmas: getting along with a difficult colleague; firing an employee; speaking up rather than suffering in silence; being open to resistance; and getting a team to work effectively together."Nuggets of wisdom" for each scenario enable readers to envision an appropriate PeopleSmart response.
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Book DetailsISBN: 9781576752081
(228mm x 154mm x 15mm)
Publish Date: 1-May-2004
Country of Publication: United States
Books By Author Melvin L. Silberman
Active Training, Hardback (June 2015)
The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner.
Active Manager's Toolkit, Paperback (January 2003)
Presents customizable performance improvement tools. This book contains work sheets and reproducible tools that can be downloaded from the Web and customized or photocopied. They include reproducible job aids for employees, performance improvement activities that managers can use to train their teams, and questionnaires for performance assessment.
PeopleSmart, Paperback (June 2000)
This guide shows how to develop the abilities of interpersonal intelligence: tuning into others, explaining oneself clearly, asserting oneself, seeking and giving feedback, influencing others, resolving conflict, being a team player, and changing one's approach when relationships are stuck.
McGraw-Hill Training and Performance Sourcebook, Paperback (December 1997)» View all books by Melvin L. Silberman
Focusing on training and performance, this reference is aimed at training and development professionals. It contains experiential learning exercises, questionnaires, job aids, and "how-to" articles.
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Author Biography - Melvin L. Silberman
Mel Silberman, Ph.D. is Professor of Adult and Organizational Development at Temple University, where he received the "Great Teacher" Award. Freda Hansburg, Ph.D. is a psychologist and facilitator of change for both individuals and organizations.
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