Wow! That's What I Call Service by Don Hales
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Wow! That's What I Call Service
By Don Hales

Wow! That's What I Call Service

Stories of Great Customer Service from the Wow! Awards

By (author) See other recent books by Don Hales See other recent books by Derek Williams
Format: Paperback

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Wow! That's What I Call Service by Don Hales

Book Description

Every once in a while you fall in love. Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, "WOW! That's what I call service!" It could be the organisation as a whole. It could be just one checkout operator in an otherwise bland supermarket. But once you have fallen in love you will probably stick with that supplier through thick and thin. You will forgive them their failings and their shortcomings, just as you would forgive a close relative. This little book is full of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service throughout the UK. So that visitors from around the world might say. WOW! that's what I call service!

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Book Details

ISBN: 9781905823161
ISBN-10: 1905823169
Format: Paperback
(234mm x 156mm x 16mm)
Pages: 296
Imprint: Ecademy Press
Publisher: Panoma Press
Publish Date: 2-Jul-2007
Country of Publication: United Kingdom

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Author Biography - Don Hales

Don Hales (Chairman of judges for the National Customer Service Awards) is a leading light in the development of UK Customer Service. Derek Williams (Creator of The WOW! Awards) is a leading light in the development of UK Customer Service.

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