Zingerman's Guide to Giving Great Service by Ari Weinzweig
CD-Audio
Look inside with Google Book Preview
Zingerman's Guide to Giving Great Service
By Ari Weinzweig

Zingerman's Guide to Giving Great Service

[CD-Audio/MP3 Edition]

By (author) See other recent books by Ari Weinzweig
Read by Ari Weinzweig See other recent books by Ari Weinzweig
Format: CD-Audio

Normal Price: $39.80
Your Price: $35.82 AUD, inc. GST
Shipping: $7.95 per order
You Save: $3.98! (10% off normal price)
Plus...earn $1.79 in Boomerang Bucks
Availability: Available Available, ships in 8-11 days



Zingerman's Guide to Giving Great Service by Ari Weinzweig

Book Description

They've been teaching service for so long at Zingerman's that it's hard to remember a day when they didn't. When they got into business in 1982, Paul Saginaw and Ari Weinzweig had only two other people on staff. And although all four were working hard to give great service, yet they we weren't doing formal training classes on the subject. When you're a little start-up business, they thought, who has time? Their motto: Be really nice to customers, smile, and get them what they wantenthusiastically, energetically, and accurately; thank people for their business; work a million hours a week in the process; figure that our employees would just pick it up from the way they were doing it, and, well, the rest would take care of itselfwhich is true and not true. It did work out and happily they're still going -- and growing -- strong. But it was far from that simple. These five elements of service success teaching, defining, living, measuring, and rewardingform the heart of this audiobook.

Buy Zingerman's Guide to Giving Great Service book by Ari Weinzweig from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9781593160463
ISBN-10: 1593160461
Format: CD-Audio
(159mm x 151mm x 25mm)
Imprint: Listen & Live Audio
Publisher: Listen & Live Audio
Publish Date: 1-Dec-2004
Country of Publication: United States

Other Editions...


Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Zingerman's Guide to Giving Great Service book by Ari Weinzweig and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Ari Weinzweig close
»
Recent books by Ari Weinzweig close
»
BoomerangBooks.com.au close