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Description - The Art of Constructive Confrontation by John Hoover

A manager's guide to improving efficiency, increasing accountability, and lessening conflict Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Constructive confrontation is a structured, systematic, three-step approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Stressing the importance of well-articulated expectations, detailed follow-up, and recognition of achievement, constructive confrontation improves accountability, clears up misunderstandings about goals, and actually lessens conflict. This book shows every manager how to use constructive confrontation to enhance organizational performance through accountability and action

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Book Details

ISBN: 9780471718536
ISBN-10: 047171853X
Format: Hardback
(235mm x 164mm x 24mm)
Pages: 288
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 26-Jul-2005
Country of Publication: United States

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Author Biography - John Hoover

JOHN HOOVER, PhD, is a popular speaker and seminar leader. He has helped numerous companies, including Boeing, Delta Air Lines, Hilton Hotels, IBM, Motorola, Sanyo Fisher, and Xerox, engender and sustain internal andexternal -with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com. ROGER P. DiSILVESTRO is Chairman and CEO of Athlon Sports Communications, Inc., a Nashville-based sales, publishing, and sports marketing company.

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