Description - The Art of Constructive Confrontation by John Hoover
A manager's guide to improving efficiency, increasing accountability, and lessening conflict Confrontation is used too often among business leaders as a last resort or a way to express frustration. But using confrontation constructively can actually improve leadership and organizational effectiveness. Constructive confrontation is a structured, systematic, three-step approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Stressing the importance of well-articulated expectations, detailed follow-up, and recognition of achievement, constructive confrontation improves accountability, clears up misunderstandings about goals, and actually lessens conflict. This book shows every manager how to use constructive confrontation to enhance organizational performance through accountability and action
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(234mm x 160mm x 26mm)
John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
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Book Reviews - The Art of Constructive Confrontation by John Hoover
Author Biography - John Hoover
JOHN HOOVER, PhD, is a popular speaker and seminar leader. He has helped numerous companies, including Boeing, Delta Air Lines, Hilton Hotels, IBM, Motorola, Sanyo Fisher, and Xerox, engender and sustain internal andexternal --with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com. ROGER P. DiSILVESTRO is Chairman and CEO of Athlon Sports Communications, Inc., a Nashville--based sales, publishing, and sports marketing company.