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Description - Juran on Quality by Design by J. M. Juran

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics. The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.

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Book Details

ISBN: 9780029166833
ISBN-10: 0029166837
Format: Hardback
(235mm x 156mm x 43mm)
Pages: 538
Imprint: The Free Press
Publisher: Simon & Schuster
Publish Date: 4-May-1992
Country of Publication: United States

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Author Biography - J. M. Juran

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.

Books By J. M. Juran

Juran on Leadership For Quality by J. M. Juran
Paperback, May 2003
Managerial Breakthrough by J. M. Juran
Paperback, January 1995