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Description - Communicating Change by T.J. Larkin

When a company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring or downsizing - managers must get the message through to frontline employees and enlist their support, or the changes will create more turmoil than progress. Written for busy managers at all levels, this book offers specific prescriptions for effecting successful change, centred around three guiding principles: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area. In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put the principles into action.

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Book Details

ISBN: 9780070364523
ISBN-10: 0070364524
Format: Hardback
(237mm x 160mm x 25mm)
Pages: 252
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jan-1994
Country of Publication: United States

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