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Description - Design for Six Sigma for Service by Kai Yang

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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Book Details

ISBN: 9780071445559
ISBN-10: 0071445552
Format: Hardback
(240mm x 163mm x 38mm)
Pages: 512
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 31-May-2005
Country of Publication: United States

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Author Biography - Kai Yang

Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.

Books By Kai Yang

Design for Six Sigma by Kai Yang
Hardback, August 2008
Voice of the Customer by Kai Yang
Hardback, October 2007