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Get past the hype to discover what quality management programs really work. "Quality Management Demystified" provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

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Book Details

ISBN: 9780071449083
ISBN-10: 0071449086
Format: Paperback
(233mm x 182mm x 25mm)
Pages: 320
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 12-Dec-2005
Country of Publication: United States

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Author Biography - Sid Kemp

Sid Kemp, a certified project management professional (PMP), is a highly regarded consultant and trainer. His company assists Fortune 500 companies and major governmental agencies in quality management, process improvement for project management and operations, improvement of audit methodologies, and deploying new technologies. Sid is also the author of Project Management Demystified.

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