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Description - The Starbucks Experience by Joseph Michelli

Fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide "Practical, proven ideas and strategies that you can apply immediately to build a more successful business."-Brian Tracy, bestselling author of Million Dollar Habits Few companies have rallied their employees to participate in a corporate vision that creates a worldwide story of business success. Now, for the first time, Joseph A. Michelli, a Starbucks outsider, has been given access to the Starbucks experience, offering you an in-depth look at every level of the company. This book offers a rare blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction-for a full-bodied experience that really pays off. It's the perfect business model to give your company a taste of success. A rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field Starbucks opens five new stores a day, 365 days a year The employee turnover rate at Starbucks is 250 percent lower than the industry average Venti secrets-revealed for the first time Principle 1: Make it Your Own! Principle 2: Everything Matters Principle 3: Surprise and Delight Principle 4: Embrace Resistance Principle 5: Leave Your Mark

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Book Details

ISBN: 9780071477840
ISBN-10: 0071477845
Format: Hardback
(213mm x 144mm x 22mm)
Pages: 224
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Sep-2006
Country of Publication: United States

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Author Biography - Joseph Michelli

Joseph A. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Visit