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Description - Phone Skills for the Information Age by Dorothy Maxwell

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

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Book Details

ISBN: 9780073017273
ISBN-10: 0073017272
Format: Hardback
(275mm x 216mm x 7mm)
Pages: 152
Imprint: McGraw Hill Higher Education
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jul-2005
Country of Publication: United States

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