Description - Phone Skills for the Information Age by Dorothy Maxwell
This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Buy Phone Skills for the Information Age by Dorothy Maxwell from Australia's Online Independent Bookstore, Boomerang Books.
(275mm x 216mm x 7mm)
McGraw Hill Higher Education
Publisher: McGraw-Hill Education - Europe
Country of Publication:
Book Reviews - Phone Skills for the Information Age by Dorothy Maxwell